Help Center

Frequently Asked Questions Find answers to the most common questions about ordering, payment, delivery, and more. ────────────────────────────────────────────── ORDERING & PRODUCTS ────────────────────────────────────────────── Q: What products does BDCODES sell? A: We sell digital products including PC game keys (Steam, Epic, Ubisoft, EA), PlayStation and Xbox gift cards, Google Play and iTunes gift cards, gaming subscriptions (Game Pass, PS Plus, EA Play), and software licenses (Windows, Office, antivirus). Q: Are your products genuine? A: Yes. All keys and codes sold on BDCODES are sourced from authorised distributors and are 100% legitimate. We do not sell cracked, pirated, or region-restricted keys without clearly stating the region. Q: Can I check stock before buying? A: Stock availability is shown on each product page. If a product is out of stock, the Add to Cart button will be disabled. Q: What region are the gift cards valid for? A: Region is clearly stated in the product title and description. Please read carefully before purchasing. We are not responsible for purchases of the wrong region. ────────────────────────────────────────────── PAYMENT ────────────────────────────────────────────── Q: What payment methods do you accept? A: We accept bKash and major cards via SSLCommerz (Visa, Mastercard, Nagad, Rocket, and more). Q: Is it safe to pay on BDCODES? A: Yes. All payments are processed through SSLCommerz and bKash — both PCI-compliant, encrypted payment gateways. We never store your card details. Q: My payment was deducted but the order is still pending — what do I do? A: Payment confirmation can sometimes take a few minutes. Wait 5–10 minutes and refresh your Orders page. If the order is still pending after 15 minutes, contact us with your transaction ID and we will resolve it manually. Q: Can I pay in instalments or via bank transfer? A: No. All purchases must be completed in a single payment through the supported gateways. ────────────────────────────────────────────── DELIVERY ────────────────────────────────────────────── Q: How do I receive my product? A: Delivery is fully automatic. Once your payment is confirmed, the product key or credentials are emailed to the address linked to your account — usually within seconds. Q: I didn't receive the delivery email. What should I do? A: First, check your spam or junk folder. If it's not there, log in to your account and visit the Orders page — you can view your purchased keys there directly. If neither works, contact support with your order number. Q: Can I re-send the delivery email? A: Yes — from your Orders page, click on the order and use the "Resend" option. If you don't see this, contact us and we'll resend it manually. Q: Do you deliver 24/7? A: Delivery is automated and happens instantly after payment confirmation — yes, even at 3 AM. Support, however, is available 10 AM – 10 PM BST. ────────────────────────────────────────────── ACCOUNT ────────────────────────────────────────────── Q: Do I need an account to buy? A: Yes. An account is required so we can securely deliver your product and keep a record of your purchases. Q: How do I verify my email? A: During registration, a one-time password (OTP) is sent to your email address. Enter the OTP to complete verification. Q: I forgot my password. How do I reset it? A: Use the "Forgot Password" link on the login page. An OTP will be sent to your registered email to verify your identity before you set a new password. ────────────────────────────────────────────── STILL NEED HELP? ────────────────────────────────────────────── If your question isn't answered above, visit our Support page or Contact Us directly. We're always happy to help.